ProgressPal

Delete your ProgressPal account

For parents, teachers and staff using the ProgressPal app or website

ProgressPal accounts are created by your school. You can ask us to delete your account and the personal data linked to it at any time.

How to ask

  1. Send an email to privacy@progresspal.in with the subject Delete my ProgressPal account.
  2. Include your full name, your school's name, and the mobile number or email you sign in with.
  3. We may contact you or your school to confirm the request really comes from you. This protects you from someone else deleting your account.

You can also ask your school office, and they will pass the request to us.

We confirm by email once it is done, normally within 7 days and never later than 30 days.

What we delete

  • Your sign-in account: name, mobile number, email and password.
  • Your sign-in sessions and phone notification IDs, so you stop receiving alerts.
  • Your notification settings.
  • The link between your account and your children (for parents).

What may be kept

Some records belong to the school and are needed for its legal and academic duties. These stay with the school even after your account is deleted:

  • Students' academic records: attendance, marks, report cards and homework records.
  • Fee payments and receipts, which schools must keep for accounting.
  • The log of actions taken in the school's records, such as marks entered or payments recorded, kept for accountability.

To have a student's records removed, please contact the school. It decides, as required by law, what it must keep. We will carry out the school's instructions.

Deleted data is removed from the live system straight away. Backup copies roll off automatically within about 30 days.

Questions

Email privacy@progresspal.in or read our privacy policy.