ProgressPalIn short: your school decides what goes into ProgressPal. We use it only to run the app for your school. We do not sell data, show ads or track you across other websites or apps.
1. Who we are
ProgressPal is a school management app made up of the office website (app.progresspal.in and each school's own address, such as yourschool.progresspal.in) and the ProgressPal Android app. It is run by Jagdish Kumar, trading as ProgressPal, based in Balotra, Rajasthan, India ("ProgressPal", "we", "us").
This policy explains what personal data the service handles, why, where it is stored, who it is shared with, and the choices you have.
2. Your school and us
Schools sign up to ProgressPal and add their own students, parents and staff. For that data:
- The school decides what data is collected and why. Under India's Digital Personal Data Protection Act, 2023, the school is the data fiduciary.
- ProgressPal stores and processes the data on the school's behalf, only to provide the service. We are the school's data processor.
If you are a parent, teacher or staff member, your school is your first point of contact for questions about your records. You can also write to us and we will help, or pass your request to your school.
3. What data we handle
| Who | Data |
|---|---|
| Students | Name, admission number, gender, date of birth (optional), photo (optional), class and section, attendance, marks and test results, ranks, homework and submissions, report cards and remarks, fee plans, payments, concessions and receipts. |
| Parents and guardians | Name, mobile number, email (optional), the children linked to them, and their notification settings. |
| Teachers and staff | Name, mobile number, email, employee code, role, and the classes and subjects they teach. |
| Everyone who signs in | A securely hashed password (we never store the password itself), last sign-in time, sign-in session tokens, a phone notification ID if you use the Android app, and a record of important actions (for example, who changed a mark or recorded a payment). |
| Schools | School name, logo, photo, contact details, academic years, classes, subjects, fee settings and report card settings. |
We do not collect your location, contacts, call logs or SMS. ProgressPal does not take online payments, so we never see card, UPI or bank details. Files such as homework photos are uploaded only when you choose to attach them.
4. Why we use it
- To provide the service: show attendance, marks, homework, notices, report cards and fee records to the right people.
- To send notifications you or your school have turned on, such as new notices, results and homework summaries. Phone alerts stay quiet at night.
- To keep accounts secure: sign-in, password resets, and limits on repeated failed sign-ins.
- To keep the service running: backups, fixing problems and preventing misuse.
- To meet legal duties.
We do not use school data for advertising, sell it, or use it to build profiles of children.
5. Who can see it
- Each school's data is kept separate. One school cannot see another school's data.
- Parents see only their own children. Teachers see only the classes and subjects assigned to them. Office staff see what their role allows.
- A small number of ProgressPal staff can access data only when needed to set up, support or fix the service for your school.
6. Where it is stored and who helps us
We use a few trusted service providers. Each receives only what it needs to do its job:
| Provider | What for | Where |
|---|---|---|
| Hostinger | Server that runs the app and stores the database and uploaded files | India |
| Cloudflare | Secure network connection to the app, and encrypted off-site backups | Global network; backups in the Asia-Pacific region |
| Google Firebase Cloud Messaging | Delivering phone notifications. It receives the phone notification ID and the alert title and text, not school records. | Global |
| Zoho Mail | Our email, including support and privacy messages | India |
We may share data if Indian law requires it, for example on a valid order from a court or government authority. We will not otherwise disclose it.
7. How long we keep it
- We keep a school's data while the school uses ProgressPal, because schools need records across years.
- When a school stops using ProgressPal, it can ask for an export of its data. We delete it from the live system within 90 days, unless the law requires us to keep it longer.
- When an account is deleted, it is removed from the live system. Backup copies roll off automatically within about 30 days.
8. How we protect it
- All connections use HTTPS encryption.
- Passwords are stored as one-way hashes.
- The database enforces school separation on every record, not just the app.
- Server access is limited and uses key-based sign-in only.
- Nightly backups are encrypted and kept off the main server.
No system is perfectly secure. If a breach affects your data, we will inform your school and the authorities as the law requires.
9. Children
Student records are added by the school, with the school responsible for getting a parent's or guardian's consent where the law requires it. Parents can see their child's records in the app. We do not show ads to anyone or track children's behaviour.
10. Your rights
Under the DPDP Act, 2023, you can ask to:
- see a summary of the personal data held about you or your child;
- correct or complete wrong information;
- delete your data, where the school is not required to keep it;
- nominate someone to act for you if you cannot;
- raise a complaint with us, and if not resolved, with the Data Protection Board of India.
Most requests are handled fastest by your school. You can also email privacy@progresspal.in. To delete your account, see Delete your account.
11. Cookies
This website (progresspal.in) uses no cookies and no analytics. The ProgressPal app uses only the storage needed to keep you signed in.
12. Grievance officer
For any privacy question or complaint, contact our grievance officer:
Jagdish Kumar, Grievance Officer, ProgressPal
Balotra, Rajasthan, India
Email: privacy@progresspal.in
We will acknowledge your message within 2 working days and aim to resolve it within 30 days.
13. Changes to this policy
If we change this policy, we will update the date at the top. For important changes, we will tell schools in advance.